1) Legal Notice

2) Terms and Conditions of Sale

3) Privacy Policy

4) Cookie Policy

1- LEGAL NOTICE

In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), Óscar García García (hereinafter, Surfing®), owner of this online store, provides Users with the following information to define its Terms of Use. In addition to the content presented here, specific aspects related to the protection of personal data and the privacy of users of this website are detailed in the Privacy Policy and Cookie Policy pages.

Identity of the Data Controller

• Company Name : Óscar García García
• Trade Mark : Surfing®
• Tax ID (NIF) : 35772810J
• Registered Office : C/ General Etxagüe 1- 20003, Donostia, Gipuzkoa
• Activity : Textile Fashion and Sports Equipment
• Phone : 943 425 975
• Email : info@surfing.shopping 
• Domain Name : www.surfing.shopping ( www.surfing.tienda )   
• Register of Processing Activities in accordance with GDPR: Customers/Suppliers, Mailing Lists, Personnel Selection, and Web Users.

Purpose of the Website

The online store www.surfing.shopping has the following purposes:

• To make available to the User the products and/or services offered for electronic purchase, as well as to provide information about them and the Controller.
• Dissemination of information related to the Controller's sector of activity.
• Manage User comments and/or ratings.
• Manage the list of subscribers and users subscribed to the blog or newsletter of the online store.

Regulatory Framework

The activity of this online store is subject to the Spanish and European legal framework, specifically to the following regulations:

• General Data Protection Regulation (GDPR) (EU) 2016/679, of April 27, which regulates the processing of personal data in European Union countries.
• Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights (LOPD and GDD), a regional regulation (applicable to Spain), which defines and expands many of the concepts and rights present in the GDPR.
• Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), a regulation that affects websites that, in some way, carry out economic activities through electronic means, as is the case with this website.
• Law 03/2014, of March 27, General for the Defense of Consumers and Users (LGDCU), which regulates the conditions of sale and contracting.

Terms of Use and Responsibilities

Any person accessing this website assumes the role of User, committing to the strict observance and fulfillment of the conditions set forth herein, as well as any other legal provision that may be applicable. Surfing® will not be held responsible for damages, whether its own or third-party, caused by the improper use of this website by the User.

The following behaviors are strictly prohibited by Surfing®. If the User commits any of the acts described in the following points which also constitute a crime, Surfing® reserves the right to inform the authorities if the commission of said act is verified:

• Introducing or spreading computer viruses or any other systems capable of causing damage to the physical or logical systems of the domain owner, its suppliers or third parties. This prohibition also includes any scripts that may be inserted.
• Reproducing the website's content without authorization.
• Accessing (or attempting to access) restricted areas of the platform without meeting the required conditions for such access. As well as disclosing data about the operation of the website without the express authorization of its administrators.
• Evading (or attempting to evade) the payment systems established by Surfing®.

The content of this website cannot be considered, in any case, a substitute for legal advice.

Surfing® reserves the right to modify any type of information that may appear on the online store, at any time and without prior notice, without any obligation to pre-notify or inform Users of such obligations, considering the publication on this website to be sufficient.

This website has been reviewed and tested to function correctly and without interruption. However, Surfing® does not rule out the possibility of certain programming errors, occasional unavailability (e.g., server crashes, or maintenance), or the occurrence of force majeure events, natural disasters, strikes, or similar circumstances that make temporary access to the website impossible.

The User undertakes not to use this website, nor, if applicable, the services or products offered on it, for activities contrary to law, public order, or these conditions of use. Therefore, Surfing® is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks, or any other means that allows third parties to publish content. However, and in compliance with the provisions of articles 11 and 16 of the LSSI-CE, Surfing® makes itself available to all Users, authorities and security forces, actively collaborating in the removal or, where appropriate, blocking of all content that may affect or contravene national or international law, third-party rights, or morality and public order. In the event that a User considers that there is any content on the website that could fall into this classification, they are requested to notify our staff immediately.

Surfing® reserves the right to deny or withdraw access to the store without prior notice, at its own discretion or that of a third party, to those Users who violate our Terms of Use.

Intellectual Property

The website, including but not limited to its programming, editing, compilation, and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of Surfing® or, where appropriate, it has a license or express authorization from the authors.

All content on the website is duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries, and the reproduction and/or total or partial publication of the website, its computer processing, distribution, dissemination, modification or transformation, is not permitted without prior written permission from Surfing®. Surfing® will ensure compliance with the foregoing conditions, as well as the proper use of the content presented on its web pages, exercising all civil and criminal actions that correspond to it in the event of infringement or breach of these rights by the User.

The designs, logos, text and/or graphics unrelated to Surfing® that may appear on the website belong to their respective owners, who are responsible for any possible controversy that may arise regarding them. In any case, Surfing® has the express and prior authorization from them. Surfing® recognizes the corresponding industrial and intellectual property rights in favor of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility of the Controller over them, nor does it imply endorsement, sponsorship or recommendation by the Controller.

Registered Trademarks

Surfing® Surfing San Sebastián®, Surfing Barcelona®, Surfing Madrid® and Basque Ocean® are registered trademarks with all rights reserved. Likewise, it is warned that in the event of use without a signed permit, Surfing® will relentlessly demand the application of its Intellectual Property Rights to the maximum extent permitted by Law.

Third-party links

Surfing® may provide the User with links or other elements that allow access to other websites belonging to third parties. We do not commercialize the products and/or services of these linked pages, nor do we assume any responsibility for them, nor for the information contained therein, nor for its veracity or legality, nor for any effects that may arise.

In any case, Surfing® states that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate removal of the redirection to said website, informing the competent authorities of the content in question.

Applicable Law and Jurisdiction

The language for drafting and interpreting this legal notice is Spanish.

The relationship between Surfing® and the User is governed in all respects by Spanish law, to which both parties expressly submit in the event of any dispute or question related to this website or the activities carried out on it.

For its part, if the user resides outside of Spain, Surfing® and the User agree, expressly waiving any other jurisdiction, to the competent Courts and Tribunals of Spain.

2 - TERMS AND CONDITIONS OF SALE

These Conditions regulate the use of the online store www.surfing.shopping.  By accepting them, the User declares that they have read, understand, and comprehend the contents herein and assume all their obligations. If the User does not agree with the content of this document, they must leave this website and will not be able to access or use the services it offers. Likewise, the User expressly and unreservedly accepts that access and use of this website, its services, and the content of these services are under their sole and exclusive responsibility.

These Conditions will be accepted by the parties without reservation, and may be modified at any time and without prior notice. It is the User's responsibility to read them when making a purchase or contract. The conditions in force at the time of the contract will be applicable.

Applicable Regulations

This electronic contract is concluded under Spanish law and specifically under the legal regime imposed by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE) and by Law 03/2014, of March 27, General for the Defense of Consumers and Users (LGDCU).

The electronic contract will not be archived by a third party and the language for its conclusion is Spanish. These general conditions may be stored and reproduced at any time by the user who makes a purchase through their internet browser options, and must be accepted before proceeding with the payment of the order.

User Account and Error Correction

To make online purchases in this store, you can register by creating a "User Account", or make a quick purchase without registration (as a guest user).

If you make the purchase as a guest, your personal data will not be stored on the website, nor will you be able to check your order history. Personal data will only be kept for the management and delivery of the requested products.

If you decide to register, you will receive an email confirming that the process has been successful and a reminder of your access details. From the account you can make purchases, check order history, change your password, modify personal data, modify shipping and billing addresses, make comments, and other procedures or management related to your purchases.

In addition, at any time, you can access your private account to check your personal information and addresses and, if necessary, correct any errors that may have occurred in the entry of data or update them. Shipping and billing addresses can also be corrected or updated throughout the purchase process.

You can unsubscribe at any time by sending an email from the address you wish to unsubscribe from to info@surfing.shopping, which will result in the cancellation of your personal data.

In any case, the creation and cancellation of a user account will be registered as established in the Privacy Policy.

Purchase process

Shopping at Surfing® is easy and simple, you just have to follow these steps:

1st.- Select the products you wish to purchase from those offered by Surfing®. By clicking on each product, you will access its product sheet, which includes a detailed description with information, main features and price. If you need more information, do not hesitate to ask us. NOTE: In the case of product sheets with photographs, products may suffer slight variations in color or texture compared to the photograph that appears on the website, due to different factors, for example, the resolution of your monitor. However, we will do our best to ensure that the images are as faithful as possible to reality.

2nd.- Once you have selected the product(s) you wish to purchase, you must click the "Buy now" button, and the product will be added to your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to payment.

3rd.- Once the product selection is complete, a summary identifying the selected item(s) will appear. Finally, to continue with your order, you must press the "Finish order" button.

4th.- As we have indicated in the previous sections, when you finalize your purchase, you have the option of doing so by registering, or making a quick purchase without registration (as a guest user). When you register, you must indicate your contact details and address, and in your next purchases you will not have to re-enter your data.

5th.- Finally, you must accept these Sales Conditions and choose the payment method for your order from those offered by Surfing® (see next section).

6th.- Once the purchase process is finished, we will send you an email detailing the purchase data, as well as a proof of purchase or invoice in digital format. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:

Calling 943 425 975
Notifying in the "Contact" section of this website
Writing to the email address info@surfing.shopping

Likewise, if you wish us to send you the invoice on paper, please contact us and we will send it to you without any additional cost.

Payment methods

Surfing® offers various payment methods to make your purchase easier:

• Bank transfer
• Credit or debit card
• PayPal
• ShopPay
• Google Pay
• In-store payment

Below, we specify the conditions for each of these payment methods.

 Bank transfer

Surfing® offers you the possibility of paying for your order by bank transfer to our bank account.

If you choose this payment option, once the order is completed, the necessary data to make the bank transfer will appear on the screen. In addition, we will send you an email with the order amount, the concept you must indicate and the account number. It is important that, when making the transfer, you indicate your order reference, provided by Surfing® in the email, as the concept to speed up the invoicing and shipping of the order.

Transfers can take up to 48 hours to become effective, please keep this in mind when considering delivery times. Once payment is confirmed, the order will be invoiced, packaged and shipped. If you wish to speed up this process, you can send us an email with the proof of payment to info@surfing.shopping.

Credit or debit card

Payment by credit or debit card is made through the bank's secure payment gateway. Through this payment method, Surfing® never collects or handles any customer data related to their card number. All data is processed directly by the bank, so that Surfing® can always offer the highest security, transparency and confidentiality in the transaction.

PayPal

Make your payment with your PayPal account. With this payment method, Surfing® never collects or handles any bank details. All data is processed directly by Paypal, so Surfing® can always offer the greatest transparency, security and confidentiality in the transaction.

ShopPay

Make your payment with your ShopPay account. With this payment method, Surfing® never collects or handles any bank details. All data is processed directly by ShopPay, so Surfing® can always offer the greatest transparency, security and confidentiality in the transaction.

Google Pay

Make your payment with your Google Pay account. With this payment method, Surfing® never collects or handles any bank details. All data is processed directly by Google Pay, so Surfing® can always offer the greatest transparency, security and confidentiality in the transaction.

In-store pickup

Surfing® offers you the option to pick up your order at our facilities, located at C/ General Etxagüe 1- 20003, Donostia, Gipuzkoa.

Shipping conditions

Shipments will be made to:

• Peninsular Spain
• Balearic Islands
• Canary Islands
• Any country in or outside the European Community.

Shipping will be done via a courier company.

Shipping to the Peninsula is free . In all other cases, both the shipping price and the delivery time will depend on the shipping zone, and will be shown to you before finalizing the purchase.

The courier company usually delivers during business hours, so if you have any preferred delivery time, you can indicate it in the order comments and we will try to meet it (within the limits of the transport company's route and schedule possibilities).

Delivery times

The delivery time is shown during the purchase process, and your acceptance of it is implied.

In case of non-compliance with delivery deadlines, you must indicate an additional period appropriate to the circumstances that caused the initial delay. In the event that we are also unable to deliver the goods within that additional period, you may terminate the contract. This also applies if the delivery time is essential given all the circumstances surrounding the conclusion of the contract or when you have informed us, before the purchase, that delivery by a specific date or on a specific date is essential. In such cases, you may terminate the contract immediately.

In any case, if the contract is terminated, the amounts paid will be fully refunded.

In the event that the User purchases a product that has not yet been released for sale, but already has a release date, the shipping times will be provisional and subject to change, and will be subject to the number of units per product that suppliers have at any given time. In such a case, we will contact you to inform you of the variations in said products, as well as the possibility of terminating the contract.

In some cases, there may be a lack of stock. Our staff will contact you to provide a solution and to inform you of the delivery time once the selected product is available, or to terminate the contract if you wish.

IMPORTANT: In general, we are not responsible for non-compliance or delay of obligations due to causes beyond our control, such as in cases of force majeure (confinement due to a state of alarm, for example), natural disasters, strikes, accidents, etc. Should any incident arise, we will contact you to resolve it.

Prices, Taxes, Fees, Duties

Prices are expressed in euros. The prices of Surfing® products may vary, but any changes will not affect orders for which a Shipping Confirmation has already been sent.

The following taxes will apply to the items on our website:

• The RRP of items with a shipping address to the Peninsula and the Balearic Islands includes VAT in all cases.
• The RRP of items with a shipping address to other EU countries, where the buyer is an individual (private customer), includes the VAT of the country of origin.
• The RRP of items with a shipping address to other EU countries, where the buyer is a company or professional, does NOT include VAT as long as they are registered in the Register of Intra-Community Operators (in which case they must provide us with a valid Tax Identification Code). If not registered as an Intra-Community Operator, the RRP will include the corresponding VAT of the country of origin.
• The RRP of items with shipping addresses to the Canary Islands and, in general, any non-EU country, does NOT include VAT, as the operation is treated as an export. The price indicated for each item is the final price for shipments to these destinations. Surfing® will not be responsible for the DUA or import costs and taxes (ISPI, IGIC), fees or tariffs generated at the destination customs, if applicable.

Returns

At Surfing®, we want you to be satisfied with your order. Therefore, we provide you with several methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:

1. The product is wrong, has a defect or has been damaged during transport:

We pay close attention to ensure all our shipments are made correctly. If, even so, you receive a wrong item, please contact us as soon as possible to resolve it. Before opening the product, verify that the packaging matches what was requested: color, size, finish, etc.

If the products received have any defects or damage, we will respond to non-conformities as set out in the "Guarantees" section within these sales conditions.

When the product has been damaged during transport, it is necessary that you notify us and, if possible, note the incident on the carrier's delivery note.

Products must be returned in a protected manner, including them in a box or protective bag. Surfing® makes a transport company available to the buyer for the collection of the goods, completely free of charge. If you wish to return the goods with a transport company other than the one proposed by Surfing®, and the selected transport company offers higher rates, you must bear the difference in the transport cost.

2. Withdrawal:

We want you to take care of the planet and not keep anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the LGDCU, and provided that you are a buyer of an item for private use, you have the Right of Withdrawal, by virtue of which you can return the product, provided that it is not a digital product whose download has begun.

The exercise of this right of withdrawal must be carried out within a maximum period of SIXTY (60) calendar days from its receipt, notifying us of your decision to withdraw from the purchase made (you can use the following withdrawal form template for this, if you wish). [ATTACH WITHDRAWAL FORM TEMPLATE AT THE END OF THIS DOCUMENT]

In order to exercise this right, the product must be in perfect condition, and preferably retain its original packaging, as well as all its parts. In the event that the products do not arrive in perfect condition, do not include all their parts, accessories, gifts, or do not retain their original packaging, Surfing® reserves the right to pay a lower amount on the refund, a circumstance that will be notified to you.

The refund of the purchase amount will be made once the condition of the goods has been checked, using the same payment method used in the purchase and, in any case, before 14 calendar days have passed from the reliable receipt of the withdrawal request, provided that Surfing® manages the collection of the item. In the event that you return the item through a transport company of your choice, the 14-day period will begin to run from the time Surfing® has effective knowledge of the shipment of the goods or, failing that, from their receipt.

* The return costs derived from exercising the right of withdrawal will be borne by the buyer.

3. If you have not yet received the order:

If you have not yet received the order and wish to cancel or modify it, you only have to inform us of the changes you wish to make, without any cost if your order has not yet been processed.

Contact for Returns:

*Phone: 943 425 975
*Email: info@surfing.shopping

All product returns must be sent to the following address: C/ General Etxagüe 1- 20003, Donostia, Gipuzkoa.

Guarantees

Except for those that, due to their nature, are excluded from consumer goods guarantee regulations, all our products are guaranteed nationally against manufacturing defects for two years from the date of purchase (or delivery date, if later), or one year if the item is not new.

We will respond to non-conformities, of which the buyer must inform us within two months of becoming aware of them.

If the defect or lack of conformity arises within the first 6 months from the delivery of the item, whether it is a new or second-hand product, it is presumed that the defect or lack of conformity already existed when the product was invoiced (or delivered, if at a later time), that is, that there is an original or factory defect of the product, unless we can demonstrate that the defect or lack of conformity is not original but is due, for example, to misuse or maintenance given by the buyer.

On the other hand, if the defect or lack of conformity arises after the first 6 months and up to 2 years, the presumption that the defect is from the factory does not exist.

In the event of a defective product, we may proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, all of which will be completely free of charge for the buyer (including transport costs, if any).

Defects and damage caused by external events, accidents, use not in accordance with our instructions or those of the manufacturer (incorrect use) or normal wear and tear are therefore excluded from the warranty. Also, products modified or repaired by the customer or any other person not authorized by Surfing®, as well as products that are subject to a specific contract. In these cases, the consumer must bear the cost of their repair.

By regulation, and unless proven otherwise, products will be understood to be in conformity with the contract if they meet all the requirements stated below:

a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.

b) They are suitable for the uses to which similar products are ordinarily intended.

c) They present the usual quality and features of a product of the same type that the consumer and user can firmly expect, taking into account the nature of the product.

Account and Service Deactivation, Cancellation, and Blocking

User accounts are not deleted due to lack of use. The User can unsubscribe by requesting it from Surfing® staff, by sending an email to info@surfing.shopping or through their account profile.

In case of non-payment of an order, it may be temporarily suspended until the non-payment situation has been resolved by the User. If more than 15 days pass, Surfing® may proceed with the cancellation of the order.

Surfing® reserves the right to block access to the User's account without prior notice (or directly delete the User's account) if it is used illegally or violates the obligations and rules established herein, which will be communicated by email. The blocking or deletion of the User's account will have no effect on the obligation to pay for the products purchased, if applicable.

In exceptional cases, at the free discretion of Surfing® administrators, and evaluating the seriousness of the event, administrators may choose to warn the infringing User before definitively deleting or blocking their account.

By registering as a User, you agree that the owners of this site reserve the right, being able to act at any time and without prior notice, to modify or discontinue this website and its services, or to delete provided data, either temporarily or permanently.

Dispute Resolution

As required by new European regulations, we inform users of the existence of a European online dispute resolution platform for online contracting. Thus, for the resolution of consumer disputes (in accordance with Article 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES

MODEL WITHDRAWAL FORM

If, as a consumer and user, you wish to exercise your right of withdrawal, you can do so using this form, which you must fill out and send to us.

“To the attention of Surfing®, with address at C/ General Etxagüe 1- 20003, Donostia, Gipuzkoa, telephone 943 425 975 and email address info@surfing.shopping.

I hereby communicate that I am withdrawing from my contract of sale for the following product or list of products:

(Indicate list of products for which the right of withdrawal will be exercised)

Ordered on: (Indicate date)

Name of consumer and user: (Indicate)

Address of consumer and user: (Indicate)

Order number: (Indicate)

_______________________________________________________________________

Signature of the consumer and user (only if this form is submitted on paper)

Date:

3 - PRIVACY POLICY

Surfing® is deeply committed to complying with Spanish and European personal data protection regulations, and guarantees full compliance with the measures provided, as well as the implementation of the security measures provided in the General Data Protection Regulation (GDPR) (EU) 2016/679, of April 27, and in Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights (LOPD). and GDD, hereinafter LOPD).

In accordance with these regulations, we inform you that the use of our website may require certain personal data to be provided through registration or contact forms, or by sending emails, and that these will be processed by Surfing®.

Obtaining and Processing Personal Data

Personal data is any information related to a person: name, email, address, telephone, NIF/NIE... In addition, when a User visits our website, certain information is automatically stored for technical reasons, such as the IP address assigned by their Internet access provider.

Surfing®, as Data Controller, has the duty to inform Users of its website about the collection of personal data that may be carried out, either by sending an email or by filling in the forms included on the website.

Only the precise data necessary to carry out the contracted service, or to adequately respond to the information request made by the User, will be obtained. The data collected are identifying and correspond to a reasonable minimum to carry out the activity. In particular, no specially protected data is collected at any time. In no case will the data be used for a purpose other than that for which they were collected.

Contact forms/email

Purpose : To respond to your information request made through our contact form(s).

Legitimation : The legal basis that legitimizes this processing is the User's consent, which can be revoked at any time.

Data transfer : Personal data will be processed through servers managed by Shopify, which will be considered the Data Processor.

Mailing list (newsletter) registration forms

Purpose : Sending communications, some of which are commercial, of interest to Users according to the website's theme. As established by the LSSICE, Surfing® undertakes not to send commercial communications without identifying them as such. For these purposes, information sent to clients for the maintenance of an existing contractual relationship, if any, will not be considered commercial communication.

Legitimation : The legal basis that legitimizes this processing is the User's consent, which can be revoked at any time.

Data transfer : Personal data will be processed through servers managed by Shopify, which will be considered the Data Processor.

Customer registration/signup/contracting forms

Purposes :

• Manage your user registration on our website.
• Manage purchases made.
• Provide information about the transmission and status of purchases.
• Historical record of purchases made on our website.
• Sending communications via email and/or telephone, in order to inform the User of possible incidents, errors, problems, and/or order status.

Legitimation : The legal basis that legitimizes this processing is the execution of a contract.

Data transfer : Surfing® will not transfer or communicate your data to any third party, except in legally provided cases or when it is strictly necessary for the provision of a service. Specifically, data may be transferred to:

• Technological or IT service providers
• Payment service providers
• Courier and parcel delivery companies
• Third parties or intermediaries, acting as service providers, operating on our behalf (management, consultancy, etc.).

Data transfers will occur respecting the strictest confidentiality, employing necessary measures, such as the signing of confidentiality agreements, or adherence to their established privacy policies on their respective websites. The User may refuse the transfer of their data to the Data Processors, by written request, through any of the previously referenced means.

Minors

Only individuals over 14 years of age may provide personal data on this website. As required by the LOPD and GDD, for minors under 14 years of age, the consent of their parents or guardians will be a mandatory condition for us to process their personal data.

Furthermore, only individuals over 18 years of age may contract our services. In the case of minors under 18 years of age, the consent of their parents or legal guardians will be a mandatory condition for us to provide the offered services, unless the minor is emancipated.

User Registration

When the User registers through the corresponding form, the information we collect includes:

• Name and surname
• Email and/or phone
• Shipping addresses
• Intellectual Property
• Username/password

The User must also provide a password, which must meet certain security requirements. No expiration. To recover the password, the User must go to the specific recovery form and enter their email address to continue the process and modify it, by clicking the link that will be sent to the email address entered. The User is responsible for maintaining the confidentiality of their password, as well as all uses made of it. They must notify Surfing® of any unauthorized use of their account or password as soon as possible.

Once registered, the User has access to a private panel where they can view certain content, a record of purchases made, etc. They can also manage account options, such as password or User data.

The User may receive the following notifications:

• Upon registering on the platform (account validation email).
• Upon making purchases, such as proof of purchase, incidents, shipments made, etc.
• The User receives the store's newsletter if they have subscribed to it, from which they can unsubscribe in their User panel and through the corresponding links included at the bottom of the newsletter.
• For password recovery (specified in the previous field).
• Upon unsubscribing or deleting the account.

Security measures

Users of the Surfing® website are informed that the technical and organizational measures within our reach have been adopted to prevent the loss, misuse, alterations, unauthorized access, and theft of data, thus guaranteeing the confidentiality, integrity, and quality of the information contained therein, in accordance with current data protection regulations. The personal data collected in the forms are processed only by Surfing® staff or by designated Data Processors.

The Surfing® Website also has SSL encryption, which allows the User to securely send their personal data through the contact or registration forms on the website.

Accuracy of data

The User declares that all data provided by them are true and correct and undertakes to keep them updated. The User will be responsible for the veracity of their data and will be solely responsible for any conflicts or litigation that may arise from their falsity. It is important that, in order for us to keep personal data updated, the User informs Surfing® whenever there has been any modification to them.

Data transfer

Surfing® will not transfer or communicate your data to any third party, except in legally provided cases or when the provision of a service requires a contractual relationship with a Data Processor. Thus, the User accepts that some of the personal data collected may be provided to these Data Processors (payment platforms, management services, intermediaries, etc.), when necessary for the effective execution of a contracted service or purchased product. The User also accepts that, in case of provision of services, these may be, totally or partially, subcontracted to other individuals or companies, who will be considered Data Processors, with whom the corresponding confidentiality agreement has been agreed, or adhered to their privacy policies, established on their respective websites. The User may refuse the transfer of their data to the Data Processors, by written request, through any of the previously referenced means.

In addition, in those cases where necessary, customer data may be transferred to certain bodies, in compliance with a legal obligation: Spanish Tax Agency, banking entities, Labor Inspectorate, etc.

Exercise of user rights

The LOPD and GDD and the GDPR grant data subjects the possibility to exercise a series of rights related to the processing of their personal data. To do this, the User must contact us, providing documentation that proves their identity (DNI or passport), by email to info@surfing.shopping, or by written communication to the address that appears in our Legal Notice. Said communication must reflect the following information: User's name and surname, the purpose of the request, the address, and supporting data.

The exercise of rights must be carried out by the User themselves. However, they may be executed by an authorized person as a legal representative of the User, providing the documentation that proves such representation.

The User may request to exercise the following rights:

• Right to request access to personal data, which is the right to obtain information about whether their personal data is being processed, the purpose of the processing, if applicable, as well as available information about the origin of such data and the communications made or planned for them.
• Right to request its rectification, if the personal data is incorrect or inaccurate, or erasure of data that is inadequate or excessive.
• Right to request the limitation of its processing, in which case only the data strictly necessary for the exercise or defense of claims will be retained by Surfing®.
• Right to object to processing: refers to the right of the data subject not to have their personal data processed or to cease its processing in cases where their consent is not necessary for the processing, that it concerns commercial prospecting files or that it aims at decisions adopted referring to the data subject and based solely on the automated processing of their data, unless for legitimate reasons or the exercise or defense of possible claims, the data must continue to be processed.
• Right to data portability: in case you want your data to be processed by another company, Surfing® will facilitate the portability of your data in an exportable format.

In the event that consent has been granted for a specific purpose, the User has the right to withdraw consent at any time , without affecting the lawfulness of processing based on consent prior to its withdrawal.

We undertake to execute all these rights within the maximum legal term (1 month).

If a User considers that there is a problem with the way Surfing® is handling their data, they can direct their complaints to the Security Manager or the corresponding data protection authority, with the Spanish Data Protection Agency being the indicated one in the case of Spain.

Data retention

The personal data of Users who use the contact form or send us an email requesting information will be processed for the time strictly necessary to respond to the information request, or until the granted consent is revoked.

The Customer's personal data will be processed until the contractual relationship ends. The personal data retention period will be the minimum necessary, and may be kept for up to:

• 4 years: Law on Infractions and Sanctions in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of salaries...); Letters. 66 years old seq. General Tax Law (accounting books...)
• 5 years: Art. 1964 Civil Code (personal actions without special term)
• 6 years: Art. 30 Commercial Code (accounting books, invoices...)
• 10 years: Art. 25 Law on the Prevention of Money Laundering and Terrorist Financing.
• No term: disaggregated and anonymized data.

For their part, the data of Users who subscribe to the newsletter will be kept indefinitely, until the granted consent is revoked.

In the case of processing candidate data (CV), Surfing® may keep your resume stored for a maximum of two years to include it in future calls, unless the candidate states otherwise.

Social media

Surfing® has profiles on some of the main social networks on the Internet (Facebook, Twitter, Instagram, Pinterest), recognizing itself in all cases as the Data Controller for the data of its followers, fans, subscribers, commentators, and other User profiles (hereinafter, followers) published by Surfing®.

The purpose of data processing by Surfing®, when not prohibited by law, will be to inform its followers about its activities and offers, through any means allowed by the social network, as well as to provide personalized User service. The legal basis that legitimizes this processing will be the consent of the interested party, which may be revoked at any time.

In no case will Surfing® extract data from social networks, unless the User's punctual and express consent is obtained for this (for example, for holding a contest).

Confidentiality

The information provided by the User will, in all cases, be considered confidential, and may not be used for purposes other than those described herein. Surfing® undertakes not to disclose or reveal information about the User's claims, the reasons for the advice requested, or the duration of their relationship with the User.

4 - COOKIE POLICY

Introduction

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform the User about the use of cookies on the Surfing® website.

Cookies allow, among other things, to collect statistical information, facilitate certain technical functionalities, store and retrieve information about a User's browsing habits or preferences or their equipment and, depending on the information they contain and the way their equipment is used, they can be used to recognize the User, remember aspects of the User such as their language, country, browser, etc.

Our website uses cookies and other related technologies (for convenience, all technologies are called “cookies”). Cookies are also placed by third parties we have engaged. In the following document, we inform you about the use of cookies on our website.

What are Cookies, Scripts or Web Beacons?

A cookie is a small, simple file that is sent along with the pages of this website and stored by the user's browser on the hard drive of their computer or other device (smartphone, tablet, connected television...). The stored information can be returned to our servers or to relevant third-party servers during a subsequent visit.

A script is a piece of program code used to make our website function correctly and interactively. This code is executed on our server or on the user's device.

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website used to track traffic on a website.

Cookies

Technical or functional cookies

Some cookies ensure that certain parts of the website function correctly and that user preferences remain registered. By placing functional cookies, we make visiting and using our website easier. This way, you don't have to repeatedly enter the same information when you visit our website and, for example, items remain in your shopping cart until you complete your purchase. Regulations allow us to place these cookies without your consent.

Analytical cookies

We use analytical cookies to optimize the user experience on our website. With these analytical cookies, we gain insights into the use of our website. User consent is required to place analytical cookies.

Advertising or marketing cookies

On this website, we use advertising cookies, which allow us to personalize advertisements for each user, and we (and third parties) obtain information about campaign results. This happens based on a profile we create with user clicks and browsing within and outside www.surfing.shopping. With these cookies, the user, as a website visitor, is linked to a unique ID. User consent is required to place these cookies.

Social media buttons

On our website, we have included buttons to promote pages (e.g., “like,” “pin”) or share them (e.g., “tweet”) on social networks such as Facebook. These buttons work using the code of these social networks; this code embeds cookies. These social media buttons can store and process certain information, allowing personalized advertising to be shown.

Please read the privacy policy of these social networks (which may change frequently) to know what they do with your (personal) data that they process using these cookies.

The following cookies are used on this website:

Consent and Cookie Settings

When you visit our website for the first time, we will show you a pop-up window with an explanation about cookies (“first layer”). As soon as you click the accept button, you agree to our use of the categories of cookies and plugins you have selected in the pop-up window, as described in this cookie policy. You can disable the use of cookies through your browser, but please note that our website may not function correctly if you do so.

Your rights regarding personal data

Please visit our privacy policy to learn about your rights regarding the processing of personal data and how to exercise them.

Activating, Deactivating, and Deleting Cookies

You can use your Internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change your Internet browser settings so that you receive a message each time a cookie is placed. For more information on these options, consult the instructions in the "Help" section of your browser.

Please note that our website may not function correctly if all cookies are disabled. If you delete cookies from your browser, they will be placed again after your consent when you revisit our websites.